terms of use

Booking terms and conditions

It is the hirer’s responsibility to read the FULL TERMS & CONDITIONS closely as confirming a booking stipulates you accept the TERMS & CONDITIONS without exception.

Ordering, Acceptance, and Payment. The Hirer must pay a 30% non-refundable deposit within seven (7) calendar days of order confirmation to authorise Unforgettable Proposals to proceed with the order. This 30% deposit is deemed confirmation of an order. Full payment of the order must be paid to Unforgettable Proposals seven (7) calendar days prior to the event.

Suppliers, Operators & Licensee. Unforgettable Proposals acts as an ‘agent’ between yourself and suppliers. Unforgettable Proposals does not take responsibility for conduct between yourself and the supplier.

Subject to the terms, Unforgettable Proposals, its Operators and Licensees have no responsibility for costs or losses including missed flights or travel connections, resulting from diversion, substitution, alterations, cancellations, delay’s or booking errors. It is the hirer’s responsibility to advice of any changes as full costs may be incurred.

Please inform Unforgettable Proposals of any medical conditions, weight or concerns which may affect your booking with a supplier (helicopter, seaplane etc)

Credit Card Transactions. If the service is purchased with a credit card, purchaser agrees to make payment in full when billed or in extended payments in accordance with the standard policy of the issuer of the credit card.

All rates are inclusive of GST

Cancellations. Cancellation charges will apply when cancellations are made:

Less than 21 business working days prior to departure – 25% of full fare
Less than 14 business working days prior to departure – 50% of full fare
Less than 7 business working days prior to departure – 100% of full fare

Damages or Loss. Unforgettable Proposals does not take responsibility or any loss, stolen or damaged items during our service

Weather. In the case of poor weather your event may be suspended to another date.

Picnics & styled events only – 5 hours’ notice is required for a suspension.

External suppliers (helicopters, seaplanes, transportation, activities) 48 hours notice is required.

Outdoor packages do not have an indoor weather option and event will be postponed. The event is non-refundable in the case of poor weather.

Refunds. Refunds are at the sole discretion of Unforgettable Proposals. Refunds are not available for services provided but not utilised by the customers. Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. Refunds are not available for confirmed service’s that have been postponed for any reason including weather or confirmed service’s that have been put on hold for any reason. Refunds are not available to customers that choose not to participate on the day of their confirmed booking for any reason whatsoever.

Dietary Requirements. Any special dietary requirements must be made clear to the company in order for us to provide the customer with desired preferences.

Food & Beverage. Unforgettable Proposals provides food & wine gourmet hampers as an option upgrade for your proposals. We reserve the right to refuse sale to anyone under the age of 18 years.

Disabilities or special requirements. Any physical, mental or emotional disability, or special needs that may require special handling, must notify Unforgettable Proposals prior to the event.

Damage & Loss. The customer shall be responsible for any loss or damage to any of the hire items arising from the time the customer arrives to their styled area at the agreed time until the agreed departure time. The customer agrees to pay full replacement costs for any equipment lost, stolen or considered by Unforgettable Proposals and their licensees as being irreparably damaged. Such payment shall be made by the Hirer within seven (7) calendar days of such loss or damage coming to the attention of Unforgettable Proposals.

The Hirer Agrees. a To be responsible for all loss or damage caused to any person or property in relation to the hired equipment or the use there of . The Hirer shall be liable to effect public risk insurance in relation to the equipment for the duration of the period of hire.

Copyright. The Hirer acknowledges that copyright in all designs, drawings, proposals, concepts and other material produced by Unforgettable Proposals or any of its consultants in connection with this Contract remains the property of Unforgettable Proposals (or its consultants as the case may be). The Hirer must not infringe copyright in respect of that material